Refund and Return Policy

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Refund and Return Policy

1. Return/Refund Application Pursuant to the terms and conditions in this Refund and Return Policy and the Terms of Service, buyers may apply for returns and/or refunds for the warranty period specified in the Terms of Service before the expiration of eBay. The eBay Guarantee is a service provided by eBay at the user's request to assist the user in dealing with certain conflicts that may arise during the transaction process. Users can communicate with each other privately to resolve differences, or contact local authorities to help them resolve any disputes before, during or after using eBay.





2. Return Application The buyer can only apply for a refund and/or return in the following cases:

• Buyer has not received the item;

• Goods were delivered defective and/or damaged;

• The item delivered by the seller to the buyer does not conform to the agreed specifications (eg wrong size, colour, etc.);

• Items delivered to Buyer differ materially from the description provided by Seller in the Item Listing; or

• By private agreement with the seller, the seller must send his/her confirmation to eBay to confirm such agreement.



The buyer's application must be submitted through the eBay mobile app.



Please note that if requested by eBay, the buyer must ship the item to the location designated by eBay within ten (10) calendar days of the return request.



eBay will, at its sole discretion, approve your request for refunds and returns. Buyer acknowledges and agrees that eBay's decisions are final, conclusive and binding, and undertakes and agrees not to bring any action or otherwise bring any claims against eBay or its affiliates with respect to such decisions.





If the buyer has initiated legal action against the seller, the buyer may provide eBay with a formal notice from the relevant authorities requesting that eBay continue to hold the purchase monies until a formal decision is obtained. eBay will determine in its sole discretion whether it is necessary to continue to hold such purchase monies.





3. Rights of Preferred Seller



If you are a Preferred Seller, you should receive separate written notice from eBay of your choice to participate in the eBay Preferred Seller Program. If at any time you decide not to participate in the eBay Preferred Seller Program, please notify eBay in writing; otherwise, you will be deemed to have opted to remain in the eBay Preferred Seller Program and agree to the terms and conditions set forth in this Refund and Return Policy. eBay may suspend or remove any Preferred Seller from the eBay Preferred Seller Program at any time in its sole discretion.



eBay's decision to approve a refund or return of an item in accordance with Section 2 above is binding on the relevant Preferred Seller. The Preferred Seller agrees to abide by and take all necessary steps to give effect to a eBay-approved buyer's refund or return request.



For any eBay-approved refund or return request, eBay will notify the Preferred Seller by email ("E-mail Notification") and organize the delivery of the relevant returned item(s) in writing to the address provided to eBay by the relevant Preferred Seller for completion Refunds and returns process, as long as the address is in the country in which the item is sold on the Site ("Local Address"). If the Preferred Seller fails to provide a local address for the returned item or fails to accept delivery of the returned item within a reasonable period of time (as determined by eBay), eBay reserves the right to dispose of such item in any way it sees fit and the Preferred Seller shall deemed to have waived all rights to such items. If the Preferred Seller does not receive the returned item, the Preferred Seller must notify eBay within seven (7) days of receipt of the email notification (the "Notice Period"). Failure to notify eBay within the notice period will be conclusive and cause the Preferred Seller to accept that the item has been delivered, and the Preferred Seller agrees not to make any claim or dispute any such item.



Notwithstanding the foregoing, items approved for refund or return in eBay's sole discretion shall not be returned to the Preferred Seller, and the Preferred Seller shall be deemed to have forfeited all rights to the Item.



For any refund or return rejected by eBay upon receipt of the relevant item by eBay, eBay will organize the delivery of the item to the relevant buyer's address in accordance with Section 2 above.



If eBay approves any refund or return request, Preferred Sellers may appeal such decision by contacting eBay and providing evidence in support of such appeal. If eBay supports the preferred seller's appeal, it will pay the preferred seller all or part of the purchase price. Preferred Seller acknowledges and agrees that eBay's decisions are final, conclusive and binding, and undertakes and agrees not to sue or otherwise bring any claims against eBay or its affiliates with respect to such decisions.





4. Rights of ordinary sellers



For the purposes of this Refund and Return Policy, Regular Seller means Seller who is not a Marketplace Seller or a Preferred Seller.



eBay will notify Seller in writing when eBay receives a buyer's request for return and/or refund. The seller may respond to the buyer's application according to the steps provided by eBay in the written notice. Seller must respond within the time frame specified in the written notice (the "Specified Period"). If eBay does not hear from the seller within the specified period, eBay will assume that the seller has not responded to the buyer's application and will continue to evaluate the buyer's application without prior notice to the seller. eBay will review each seller's response on a case-by-case basis and, in its sole discretion, determine whether the buyer's application is likely to be successful based on the circumstances described by the seller.



5. Return Conditions



In order to enjoy a hassle-free experience when returning an item, the buyer should ensure that the item, including any free items, such as accessories that accompany the item, must be returned to the seller in the condition that the buyer received at delivery. We will advise buyers to take a photo of the item upon receipt.



6. Responsibility for return shipping costs of products i) In the event of unforeseen errors by the seller (ie - damaged, defective or wrongly delivered products to the buyer), the seller will be responsible for the buyer's return shipping costs. (In the event that the buyer changes his mind, the buyer shall obtain the seller's consent before making a return request, and the buyer shall bear the return shipping cost.) In the event of a dispute between the buyer and the seller over the party responsible for the return shipping cost, eBay will make its own decision The party responsible for the return shipping.



7. Refunds Buyers will only be refunded after eBay has received confirmation from the seller that the seller has received the returned item. If eBay does not hear from the Seller within the specified time, eBay shall have the right to refund the applicable monies to the Buyer without further notice to the Seller. Refunds will be made to the buyer's credit/debit card or designated bank account, whichever applies.



8. Communication between buyers and sellers

eBay encourages users to communicate with each other when there is a problem with transactions. Since eBay is a platform for users to transact, buyers should contact the seller directly to resolve any issues related to the purchased item.



Last update: October 1, 2022